Getting an appreciation email from a client can really lift your mood and make you and your teammates feel great about the work you are doing. However, it is critical that you have the tools to effectively respond to appreciation emails from clients.
And in this blog post, we will look at some best practices and tips you can use when replying to an appreciation email from a client, along with a sample you can copy and edit. So let us get started.
Tips to Remember
Try to be swift and prompt in your response when you receive an appreciation email from a client, ideally it should not take you more than 48 hours to respond.
While getting appreciated is euphoric, try and maintain a professional tone and avoid using words that are uncommon in a workplace/customer service setting.
Express gratitude to the client for taking the time to appreciate your work, because there are not a lot of clients who would do that and you need to encourage this behavior.
If you receive any feedback along with the appreciation, address the feedback to ensure that the clients feel heard and his thoughts about your company’s customer service remains positive.
Best Practices
Start with a polite greeting to set a positive tone for the rest of the response email and any potential future communication.
Tell the client how valuable their feedback is to improving the customer service experience at your company.
Clearly state how it made the team feel when they got the appreciation email from the client and how grateful they were to give the client a great experience.
While responding to the appreciation, do highlight your commitment to keeping up the standard and delivering great service in the future as well.
Encourage future communication by asking the client to get in touch if there is anything else you could help them with and don’t forget to let them know the ways they can get in touch with you.
Sample Reply Email to Appreciation from Client
Subject: Re: Great work! Keep it up.
Dear [Client’s Name],
Thank you so much for your kind words and it really made our team’s day to see your appreciation for all the work that we put in.
Your feedback on our [Name Services] is what helps us get better and consistently deliver a better [Product/Service] experience. Customer satisfaction is paramount to the [Company’s Name] team and we will strive harder to keep up this standard in the future as well.
Once again thanks for making our day and we are grateful for your continued support of our business.
Warm regards,
[Your Name]
[Designation]
Conclusion
It is critical to know how to respond to an appreciation email and by going through this post, you have taken the necessary steps towards it. Go ahead and use the tips and samples from the post to craft that response.
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