Hand-off Meeting

__Date:__ 12.12.2024

__Attendees:__ Glen Mcgrath (Dev Lead), Shane Warne (Design Lead), & Andrew Symonds (Incoming QA Lead)

## Introduction
- Each member/attendees introduce themselves
- Set the agenda of the meeting as project hand-off meeting

## Project Overview
- Redesign the whole site and add a customer portal to handle complaints/requests.
- Reimagine login, account creation, ticket filing, support processes. 

## Status Update
- Portal design has been approved. 
- The login screen is currently being worked upon by the dev team. 
- Ticket creation is slow and currently being investigated. 
- We are almost done gathering feedback on the account creation process.

## Action Plan
- Shane Watson will conduct the final user feedback interviews for the account creation process. 
- Micheal Clark will issue approvals for the login screen when ready for deployment. 
- The ticket creation process will be re-examined by the QA team. 

## Documentation
- All relevant documentation has been created on the internal knowledge base and access has been shared with all stakeholders. 
- For any requests or additional information, stakeholders are requested to reach out to kb@routineinc.com.
- JIRA and GitHub repositories have been shared with Andrew Symonds and his team.

## Discussion
- Shane has requested 4 extra working days to finish interview analysis and it has been granted. 
- Clark has been asked to create a list of documentation the team might need from the Knowledge Base team. 

## Next Steps
- Shane will finish the user feedback analysis. 
- Clark will get the approvals for login screens. 
- Clark will create a documentation request list.